Corinthia Clinic (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Personal Information You Provide

When you interact with us, we may collect:

• Name, Address, Email & Phone Number (for bookings, consultations, and customer support)
• Date of Birth (for age-restricted treatments)
• Medical History & Treatment Preferences (for aesthetic consultations and safety purposes)
• Payment Information (for transaction processing; we do not store card details)

1.2 Information We Collect Automatically

When you visit our website, we may collect:

• IP Address & Device Information (for security and analytics)
• Website Usage Data (e.g., pages visited, time spent, and interactions via cookies)

1.3 Information from Third Parties

We may receive data from third-party partners, including payment processors and marketing platforms, when you opt into services or promotions.

2. How We Use Your Information

We use your personal data for the following purposes:

✔ To Process Appointments & Deliver Services – Ensuring seamless booking and personalized treatments.
✔ To Provide Customer Support – Responding to inquiries and resolving concerns.
✔ To Improve Our Services – Analyzing customer feedback and website usage.
✔ For Marketing Communications – Sending promotional emails or SMS (with your consent).
✔ For Legal & Compliance Purposes – Adhering to regulatory requirements and preventing fraud.

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

3. How We Share Your Information

We do not sell your data. However, we may share your information with:

• Payment Processors (e.g., Stripe) for secure transactions.
• IT & Website Hosting Providers to maintain our online services.
• Regulatory & Legal Authorities if required by law.

All third-party providers are required to maintain the confidentiality and security of your data.

4. Data Retention

We retain your personal data only as long as necessary for legal, operational, and business purposes:

• Client records: Up to 7 years (for medical and legal compliance).
• Marketing data: Until you withdraw consent (via opt-out).
• Website analytics: Typically 12-24 months.

Once no longer required, we securely delete or anonymise your data.

5. Your Rights Under UK GDPR

Under the UK GDPR, you have the right to:

🔹 Access Your Data – Request a copy of the information we hold.
🔹 Rectify Inaccuracies – Correct any incorrect or incomplete data.
🔹 Erase Your Data – Request deletion (subject to legal retention obligations).
🔹 Restrict Processing – Limit how we use your information.
🔹 Withdraw Consent – Opt out of marketing or specific data uses.
🔹 Data Portability – Request a structured copy of your data.
🔹 Lodge a Complaint – Contact the ICO (Information Commissioner’s Office) if you have concerns.

To exercise these rights, please email us at hello@corinthiaclinic.com.

6. How We Protect Your Data

We implement strict security measures to safeguard your personal information, including:

Encryption & Secure Servers – Protecting your data from unauthorised access.
Access Control – Limiting access to authorised personnel only.
Regular Security Audits – Ensuring compliance with industry standards.

While we take every precaution, no method of data transmission is 100% secure. Please use strong passwords and avoid sharing sensitive information over unencrypted channels.

7. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience and analyze visitor interactions. Cookies may include:

• Essential Cookies – Required for website functionality.
• Analytics Cookies – Used for performance tracking (Google Analytics, etc.).
• Marketing Cookies – Used for personalized advertising.

By using our website, you consent to cookie use. You can adjust cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their policies before providing personal data.

9. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and we recommend reviewing it regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 Email: hello@corinthiaclinic.com
📍 Address: 4 Locks Court, 429 Crofton Road, Locksbottom, BR6 8NL
📞 Phone: +44 (0) 330 335 1981

For regulatory concerns, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.